Effective date: [OWNER: add effective date]
Seller: [OWNER: add legal business or individual seller name]
Policy status
No final refund policy has been approved or published yet. The owner must complete this page before accepting payment.
Terms the owner must decide
- Refund request window: [OWNER: add the final refund window and eligibility rules]
- Whether a download, opened delivery email, or accessed file changes eligibility.
- How duplicate purchases, corrupted files, non-delivery, and technical problems are handled.
- What order information the buyer must provide.
- How long review and payment reversal normally take.
- How mandatory consumer cancellation or refund rights are honored where applicable.
Suggested support process
The final policy should tell buyers to contact support@electricianfieldguide.com with the email address used at checkout and the Polar order reference. It should state when they can expect a response and how approved refunds are returned through Polar.
Polar order handling
Polar supports full and partial refunds. For a fully refunded one-time purchase, access to the File Download Benefit may be revoked. Polar may also issue a refund where needed to prevent fraud or chargebacks. [OWNER: reconcile the final supplier policy with Polar’s current checkout terms and mandatory consumer rights.]
Payment disputes
The final policy should encourage buyers to contact support first so delivery or file problems can be investigated promptly. Nothing in the final policy should limit rights that cannot legally be waived.